Monday, June 27, 2016

Say "thank you" to customers, get sued

Citigroup, a banking / financial company, has sued AT&T, a communications company, for saying "thank you" to its customers.  Citigroup states that its use of "thank you" for its customers is a trademark.  It says that because AT&T also says "thank you" to its own customers, this will likely confuse Citigroup's customers into thinking that AT&T is the same as Citigroup.


I don't know about you, but I don't think I'll confuse a bank with a communications company, especially for the sole reason that it says "thank you".  Does Citigroup really think its customers are that stupid?

Citigroup customers and shareholders, take notice.  This company apparently has too much money on its hands and burning a hole in its pocket.  Or, perhaps Citigroup is suffering a lowering of its self-esteem.  It wants to be the only company able to thank its customers.

No Thanks: Citigroup sues AT&T for trademark infringement

4 comments:

  1. Wow. That's just... ahem. Thank you for bringing it to our attention, Dena. Ooops! I mean, thanks! Cheers! Gracias! :)

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    1. Thank you for your comment, Colin. Er... I mean merci, danke, cheerio!

      =)

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  2. Man, am I ever in trouble. I thank callers for taking the time to reach out to us all the time, at work - and they're not even customers!

    Gee, hope this won't get my employer sued. We're a food distributor; that's practically the same as financial services, right?

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    1. Well, if that lawsuit is any indication, financial services is the same as communications, so I guess food distribution also qualifies. But maybe it's only if your employer says thank you in a national advertising campaign. You might be okay if you limit it to individual telephone calls. Good luck!

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